Employment

Open Positions

VISITOR SERVICES ASSISTANT
MUSEUM EDUCATOR
MAINTENANCE ASSOCIATE/SECURITY GUARD

VISITOR SERVICES ASSISTANT

TITLE:  Visitor Services Assistant 
STATUS:  Non-exempt, part time (15 hours per week), hours are generally 1 to 5 p.m., three days a week including Saturday rotation, with other occasional Saturdays and after hours, as needed
REPORTS TO:  Director of Education and Public Programs

The New Hampshire Historical Society seeks a part-time Visitor Services Assistant as the Society’s primary point of contact with its members and the public, which includes monitoring the front desk of the Society’s building and museum, managing admissions, answering the Society’s main telephone line, and greeting visitors.

Scope of Work: Build relationships with members and visitors to the Society by providing information, service, and a positive experience to visitors and the public. Operate the Society’s reception and admission desk promoting our onsite and online offerings and imparting the value of membership to the Society. 

This position may be combined with the Museum Educator position.

Responsibilities:

• Greet and assist visitors
• Answer front desk telephone and direct calls
• Sell admissions, memberships, and store merchandise; perform daily opening, closing, and reporting procedures
• Encourage visitors to become members of the Society
• Monitor the back doorbell and unlock the door as appropriate
• Carry out the Society’s security procedures for opening and closing the building and monitoring visitors
• Notify security and other staff of any security concerns
• Become familiar with emergency procedures
• Be familiar with the Society’s mission, programs, and services
• Ensure that supplemental material for visitors (public program flyers, paper tours, kids activities) is available and up to date
• Stay up-to-date on the Society’s news, activities, and offerings by reading the Society’s printed and electronic publications and reviewing the website regularly
• Track visitor statistics in the monthly participation report
• Be familiar with the store inventory to answer inquiries and encourage sales
• Take store orders made by phone
• Maintain and update documents of front line and other front office procedures, including for the POS
• Keep reception area clean and tidy
• Work evening or additional weekday hours for special events
• Other duties as assigned

Minimum Qualifications: 

• Bachelor’s degree 
• Able to maintain focus despite distractions and interruptions
• Excellent customer service, organizational, and communications skills, and ability to work with the public, volunteers, members, donors, and colleagues
• Capacity to manage multiple priorities, meet deadlines, and work with accuracy
• Strong communication skills and willingness to work with a range of age groups and abilities
• Reliability, flexibility, and a high-energy level
• Enthusiasm for working collaboratively in a team environment
• Solid knowledge of Microsoft office package including Word, Excel, PowerPoint, and Outlook
• All New Hampshire Historical Society staff are required to be fully vaccinated against Covid-19
• Sunny disposition and positive attitude with visitors and colleagues

How to Apply
To apply, please send a letter of interest and resume or cv as a single PDF file to Jenn Walton, Assistant Director of Education and Public Programs, at jwalton@nhhistory.org. Subject line of the email should read: “Visitor Services [Your Last Name].”

PDF of visitor services assistant position description

MUSEUM EDUCATOR

TITLE:  Museum Educator
STATUS:  Part time, non-exempt (hours vary; schedule to be determined)
REPORTS TO:  Director of Education and Public Programs

The New Hampshire Historical Society seeks a part-time, non-exempt Museum Educator to deliver on- and off-site educational programs to kids and adults. The museum education team works collaboratively to provide enthusiastic, accurate, and enriching experiences for those taking part in the Society’s educational programs about the Granite State. Hours vary during the school year based on type of program.

Scope of Work
Museum educators deliver educational programs including tours of the New Hampshire Historical Society’s building and exhibitions in Concord and off-site programs at classrooms and libraries around the state. Most programs are geared toward elementary-aged children, although museum educators may be asked to deliver programs for kids of all ages and, on occasion, adults.

This position may be combined with the Visitor Services Assistant position.

Responsibilities

• Master on-site school programs and teach to school-aged groups at the Society
• Master outreach programs and travel around the state to teach them to school-aged groups
• Master approved adult programs on New Hampshire history and present in both outreach programs and guided gallery tours
• Deliver all programs in an enthusiastic, knowledgeable, and accessible manner
• Attendance at regular staff meetings
• Participate in program revision and occasional staff enrichment activities

Minimum Qualifications

• Bachelor’s degree
• Teaching, tour guide, or presentation experience (elementary education background and/or social studies background is a plus)
• Strong communication skills and willingness to work with a range of age groups and abilities
• Reliability, flexibility, and a high-energy level
• Enthusiasm for working collaboratively in a team environment
• A sunny, professional disposition when interacting with teachers, students, visitors, and colleagues
• A functional email account, capable of reading pdf attachment files, and ability to operate a Microsoft Powerpoint presentation on a laptop
• Valid driver’s license and a car, must be willing to drive to off-site programs
• Ability to lift and move baskets of objects, traveling trunks, audio-visual equipment, and other instructional aids as necessary
• Ability to climb stairs and be able to walk to maintain a program that requires stamina and energy
• All New Hampshire Historical Society staff are required to be fully vaccinated against Covid-19

How to Apply
To apply, please send a letter of interest and resume or cv as a single PDF file to Jenn Walton, Assistant Director of Education and Public Programs, at jwalton@nhhistory.org. Subject line of the email should read: “Museum Educator [Your Last Name].”

PDF of museum educator position description

MAINTENANCE ASSOCIATE/SECURITY GUARD

• Clean all public and non-public spaces
• Perform basic groundskeeping around the buildings
• Perform general maintenance of buildings and grounds
• Alert the manager of facilities and security of any building maintenance issues
• Set-up and clean-up for programs and events
• Assist other staff in lifting and moving materials
• Other duties as assigned

• Ensure the protection and safety of the Society’s facilities, collections, visitors, and staff
• Open and close the Society’s buildings according to security policies and procedures
• Provide a visual security presence and conduct rounds of galleries and other public areas
• Interact positively with staff and the general public and assist visitors and staff as necessary
• Monitor galleries to ensure collections are secure and exhibition components are in proper working order
• Conduct rounds of non-public areas to ensure security and to check that mechanical systems are functioning properly
• Alert the manager of facilities and security and other appropriate staff of any security and/or facilities problems and concerns
• Be familiar with and understand the Society’s Emergency Procedures Manual and carry out emergency procedures if necessary
• Be knowledgeable in the set-up and use of audio/visual equipment
• Other duties as assigned

• Dependable, organized, efficient, honest, and conscientious
• High school diploma or equivalent
• One to three years custodial and maintenance experience
• Knowledge of general housekeeping
• Basic building maintenance and repair skills
• Good customer service skills and comfortable working around people of all ages
• The ability to use good judgment to protect the Society’s historic building and library and museum collections while working on original building materials and in close proximity to historical objects
• Ability to lift/move up to 50 pounds and perform regular physical activity including climbing stairs and ladders, kneeling, bending, and standing for long periods of time
• Valid driver’s license
• Must pass a criminal background check
• All New Hampshire Historical Society staff are required to be vaccinated against Covid-19